COVID-19: A Year of Extraordinary Challenge & Incredible Strength

Learn how Baystate Health led the way, providing expert and compassionate care to a community coping with the global pandemic.

Learn More   Watch Video: Voices from the Pandemic

Welcome to our
2020 Annual Report

As Baystate Health emerges into a world of great volatility and uncertainty, it remains secure in its foundation of committing to excellence and to serving all people in our community. We invite you to look back at 2020 and explore our Annual Report.
Heart felt thank you icon

A Heartfelt Thank You:
Impactful stories from the front line

We're immensely proud of our courageous team at Baystate Health. They work day in and day out, facing the incredible challenges brought on by COVID-19.

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Lisa Coughlin

Technology Saved the Day

When the pandemic reached our area, it drastically changed how we interact with patients. In order to practice social distancing and keep our patients and ourselves safe, we transitioned all of our patient visits from face-to-face visits to telehealth.

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Man with mask on

Turning COVID Stress into Success

My story about working on the front lines of COVID-19 starts off stressfully, with my family and friends distancing themselves from me in hopes of avoiding the virus.

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Covid Testing

Fighting Back with Goodness

My family and friends tell me they don’t have the guts to do what I do for work. For me, just the idea of being helpful to our patients is more than enough. We are fighting back with goodness and we will win.

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Dr. Examining Patient

I Treat COVID Patients Like Family

I speak to them in their own language (with a translator) and try to comfort them. I also like to stay in regular contact with their family members, since this is a difficult time for them as well.

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