Other Baystate Health Departments & Entities

It is important to acknowledge the invaluable role played by many of BH’s support and ancillary departments, as well as related BH entities.

Though attention throughout the pandemic was focused on delivering care and keeping caregivers safe, the organization would not have succeeded without the outstanding efforts of those in supporting roles. The following are just a few of the many departments and team members who contributed to this exceptional year of care.

COVID-19 highlighted the vital ways Environmental Services team members help prevent the spread of the virus and played a critical role in helping protect patients and employees. As units transitioned to and from COVID care units, Environmental Services would spend a week deep cleaning units. They ensured all high-touch surfaces and public areas were frequently cleaned for further protection.

The Facilities, Engineering and Planning team were integral during the pandemic in supporting the delivery of patient care. They realigned patient care areas to maximize separation of COVID patients, increased fresh air intake and filtration of air, installed physical barriers to protect employees and patients entering our facilities and installed signage to promote physical separation.

Emergency COVID Triage Construction

Health New England (HNE) rapidly transitioned to remote work for 95% of its associates. The team adjusted promptly for the rapid demand for telehealth visits to support access to care for their members. Six months into the pandemic, there had been 150,000 telehealth visits. The team also dealt with an unprecedented number of new regulations and mandates related to treatment and testing. They suspended prior authorization to reduce friction in post-acute transfers. They also provided a COVID-19 dashboard to employer groups so that they could understand the impact of the pandemic on their expenses.

The Finance Division oversaw the remarkable adaptation of Supply Chain management. They also made critical adjustments to make sure the organization survived the pandemic financially with the minimal use of reserves. They oversaw cost savings initiatives yielding $15M in savings.

Each individual member of the Baystate Health team answered the call during this extraordinary time. They followed in the footsteps of caregivers long ago who stepped up to care for patients with Spanish flu, polio and AIDS. They overcame their fears; they were there for each other. They showed not only great skill and grit but also great heart and kindness. They cared for thousands of patients with the virus, grieved for those they could not save, and celebrated to the sounds of Rocky when they beat back the virus yet again.

covid 19 virus animation